How do I reset a password

  • 1

    Open Facebook. It's the dark-blue app with a white "f" on it. This will open the login page.

  • 2

    Tap Need Help?. This link is below the email address and password fields. A menu will appear.

  • 3

    Tap Forgot Password?. It's in the menu. Tapping this takes you to Facebook's password reset site.

  • 4

    Enter your email address or phone number. Tap the text box at the top of the page, then type in the email address or phone number that's associated with your account.
    • If you never added your phone number to Facebook, you'll have to use your email address.
    • If you don't know the email address and don't have a phone number on Facebook, tap Search by your name instead and type in your full name as it appears on Facebook.
  • 5

    Tap Search. It's a blue button below the text box. Doing so will prompt Facebook to locate your account.

  • 6

    Select an account recovery method. Tap one of the account recovery options at the top of the page. If you had to search by name, tap This is Me to the right of your profile first. You have two options for account recovery:
    • Send code via email - Facebook will send a reset code to your Facebook account's email address.
    • Send code via SMS - Facebook will text a reset code to your Facebook profile's registered phone number.
  • 7

    Tap Continue. It's a dark-blue button below the account recovery options. Doing so will prompt Facebook to email or text a code to you.

  • 8

    Retrieve your account's code. Depending on your chosen reset method, this process will vary:
    • Email - Open your email inbox, look for a message from Facebook, and note the six-digit code listed in the subject line.
    • SMS - Open your phone's messages, look for a new message from a five- or six-digit phone number, and look for the six-digit code in the text's message.
  • 9

    Enter the code. Tap the "Enter your six-digit code" text box, then type in the six-digit code from the email or text that Facebook sent to you.

  • 10

    Tap Continue. It's below the text box. Doing so will submit your code; if it's correct, you'll be taken to the new password creation page.

  • 11

    Enter a new password. You'll enter your new password in the text box near the top of the page.

  • 12

    Tap Continue. This will reset your password and replace it with your new one. You should now be able to log into the Facebook app and the Facebook website with your new password.